Claims

Client service is of paramount importance to us and we place a strong emphasis on our claims service and support. We employ a team of four full time and two part time claims staff (approx 15% of our total work force) who between them have over 90 years experience of handling claims.

Our claims personnel provide a ‘cradle to grave’ service on all claims, offering  a range of services from troubleshooting when things do not run smoothly, to full ‘hands-on’ management of a claim, including attendance at meetings, site visits for large claims and regular updates as to the progress of your claim. Regular claims reports and analysis can also be supplied when required. 

We know that in the unfortunate event of any loss, you will want your claim to be dealt with quickly professionally and efficiently, to reduce the impact a loss may have on you or the day to day running of your business. With this in mind, we can offer a dedicated claims handler who will be appointed from day one. They will provide expert advice to you and your staff so that there is an understanding throughout your organisation of the reporting procedures in the event of new claims, and the continuing management of existing claims.

Our experienced claims staff will ensure that claims are reported to insurers promptly and dealt with fairly, with a view to securing a prompt and satisfactory settlement on your behalf. We will also regularly update you as to the progress of your claim.

If you require assistance or wish to report a claim please contact 01604 630003.